Questions
Straight answers before you get in touch
Do you only work on Elite 3E?
3E is the deepest specialism, but the work usually spans everything around it — reporting, integrations, document automation, the Microsoft data stack and now AI built on top of it. If your problem sits next to 3E rather than inside it, it's still worth asking.
Your AI practice is new. Why would we use you for it?
Because the hard part usually isn't the model. Most AI work in a law firm fails on data: nobody can reliably get the right figures out of the practice management system, so the answers can't be trusted or defended. That extraction problem is what we've been doing for twenty years. If you want a supplier with a long AI client list, we're not it yet — and we'll tell you that rather than let you find out later.
Our client engagement terms restrict AI use. Can you work within that?
Yes, and it should shape the design from the start rather than be checked at the end. Outside-counsel guidelines, data residency, and what may or may not leave the firm's tenancy all change which architecture is viable. Where it's needed, work stays inside your own Azure tenancy with no data used for model training.
You now sell a product. Are you still independent?
Yes. The notification service is our own build, not a reseller arrangement, and it's the only product we offer. On everything else — 3E, reporting, integration, AI — we have no vendor to favour and will happily tell you when you don't need us.
How small an engagement will you take?
A few days is fine. Some of the most useful work is a short review, a single set of billing templates, or a second opinion on a proposal before a firm commits to a much larger spend.
Can you work alongside our existing supplier or internal IT team?
Yes — that's common. We're independent, so there's no conflict with your incumbent vendor, and we're happy to work to your team's standards, change control and release process.
Do you work remotely or on site?
Both. Most delivery work is remote, with on-site time where it genuinely helps — workshops, UAT, go-live support.
How do you handle confidentiality and client data?
Under your firm's NDA and information-security requirements. Where possible we work in your environment against anonymised or non-production data, and client names are never used as references without permission.